Terms and Conditions

Winchester Lighting Company is the trading name of Dylamic Ltd (registered in England and Wales under Company number 15375200).

Welcome to Winchester Lighting Company ("we," "us," or "our"). By placing an order on our website, you agree to the following Terms and Conditions. These terms are designed to ensure a transparent and premium service for all our clients.

1. Order Acceptance

Your order constitutes an offer to purchase our products. A contract is only formed when we dispatch your goods. We reserve the right to decline or cancel any order—for example, due to stock unavailability, pricing errors, or inability to authorize payment—in which case a full refund will be issued immediately.

2. Pricing and Payment

All prices are displayed in GBP (unless otherwise selected) and are subject to change. While we strive for absolute accuracy, if a pricing error occurs, we will contact you to give you the option of reconfirming at the correct price or cancelling. Payment is required in full at the time of ordering via our secure checkout.

3. Shipping and Delivery

Service: We provide complimentary shipping on all orders to the United Kingdom.
Timelines: Delivery estimates are provided in good faith. Winchester Lighting Company cannot be held liable for any consequential losses (such as pre-booked electrician fees) resulting from courier delays or external factors.
Delivery Obligations: It is the customer's responsibility to ensure that delivery can be accepted. If an item is returned to us due to repeated failed delivery attempts or refusal to accept the package, we reserve the right to deduct the cost of original shipping and return logistics from any potential refund.

4. The 48-Hour Inspection Period (Transit Damage)

Given the fragile and premium nature of our lighting, we require all customers to inspect their items within 48 hours of delivery.

Any transit damage or breakages must be reported within this window with photographic evidence of the item and its packaging.
Reporting promptly allows us to resolve the issue with our specialist couriers and arrange a priority replacement for you. Claims for physical transit damage made outside of this window may be declined, as it becomes difficult to determine if the damage occurred during transit or while on-site.

5. Returns and Refunds

In accordance with the Consumer Contracts Regulations 2013, you have 14 days from receipt to notify us of a return for a change of mind.

Condition: Items must be returned in their original, unopened packaging and in a 100% resalable condition.
Installed or Modified Items: For safety and insurance reasons, once a light fitting has been installed, wired, or modified by an electrician, it is considered accepted and is no longer eligible for return unless a genuine manufacturing fault is proven.
Return Logistics: The cost and risk of returning non-faulty goods are the responsibility of the customer. We recommend using a tracked, fully insured courier service.
Bespoke and Custom Orders: In accordance with the Consumer Contracts Regulations 2013, items that are made-to-order, customized to your specific requirements (such as bespoke chain lengths, custom metal finishes, or non-standard glass colors), or clearly personalized are exempt from our standard 14-day change-of-mind return policy. Once production of a bespoke order has commenced, it cannot be cancelled or returned for a refund unless a manufacturing fault is proven.

6. Warranty and Product Integrity

12-Month Warranty: We provide a 12-month warranty on all light fittings against structural and electrical defects. This excludes consumables (lightbulbs/LEDs), normal wear and tear, or damage caused by improper installation.
Artisan Variations: Many of our pieces feature hand-finished metals and hand-blown glass. Minor variations in texture and finish are hallmarks of artisan craftsmanship and are not deemed defects.

7. Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the cost of the goods purchased. We are not liable for any indirect, incidental, or consequential damages, including installation costs or home renovation delays.

8. B2B and Trade Orders

All Business-to-Business (B2B) and Trade orders are subject to bespoke terms. Unless otherwise agreed in writing, B2B sales are final and are exempt from standard consumer "change of mind" refund policies.